Last updated: July 28, 2026
This policy applies to onward reservation services purchased from Best Onward Ticket.
Before processing begins
If you contact us before we begin preparing the reservation, we will review whether the order can be cancelled and refunded. Payment processing charges or work already performed may be non-refundable where permitted by law.
After delivery
Because the service is a personalized digital product prepared using passenger and itinerary information, orders are generally non-refundable once a usable reservation document has been created or delivered.
When we will correct or replace a document
Contact us promptly if:
- The delivered passenger details do not match the information submitted in your order.
- The route or travel date differs from the confirmed request.
- The PDF cannot be opened.
- The reservation was already invalid when delivered.
Where the issue was caused by us and can be verified, we may correct the document, provide a replacement reservation, or issue a refund as appropriate.
Situations generally not eligible for a refund
- You entered incorrect passenger, route, date, email, or contact information.
- An airline, embassy, immigration officer, visa provider, or other third party declines the document.
- You attempt to use the reservation as a paid flight ticket.
- The reservation expires after its disclosed validity period.
- Your travel plans or documentation requirements change after processing.
- Email delivery succeeds but the message is filtered into spam or is not reviewed promptly.
Duplicate payments
If you believe you were charged more than once for the same order, contact us with the booking reference and payment evidence. Verified duplicate charges will be reviewed for refund.
Requesting assistance
Email [email protected] with your booking reference and a clear description of the issue. We may request supporting screenshots or documents. This policy does not limit any mandatory consumer rights that apply in your jurisdiction.