FAQ

Frequently Asked Questions

Answers to common questions about onward ticket reservations.

What is an onward ticket reservation?

It is a temporary flight reservation showing that you intend to leave or continue from a destination. It commonly includes your name, route, travel date, and a passenger name record (PNR).

Is this a real flight ticket?

No. It is not a paid flight ticket, boarding pass, or right to travel. You cannot board an aircraft with it.

What can I use it for?

Travelers commonly use onward reservation documentation when an airline, embassy, visa service, or immigration authority asks for evidence of onward travel. Acceptance is always decided by the organization reviewing your documents.

How quickly will I receive it?

Immediate bookings are normally processed after payment and may take from 15 minutes to 3 hours. If you select Receive Later, processing begins around the date and time you choose.

Can I request a scheduled booking earlier?

Yes. The confirmation email and booking-success page include a Process my booking now option while the scheduled booking is still eligible. Once requested, our team is notified to begin early processing.

How long is the reservation valid?

Validity depends on the option selected, airline availability, and reservation-system rules. A reservation may be cancelled by an airline earlier than expected, so submit or verify it promptly.

Can I verify the PNR?

Many reservations can be checked using the airline or reservation-system website. Some airlines restrict online display or require additional details. Verification availability is not guaranteed for every carrier.

Can passenger or route details be changed?

Contact us immediately at [email protected]. Changes depend on whether processing has started and whether suitable airline inventory remains available.

What if I entered the wrong email?

Contact support with your booking reference and payment details. We may ask for information to verify that you own the booking before changing its delivery email.

What is your refund policy?

Personalized reservations are generally non-refundable after creation or delivery. We will review verified errors caused by us, unusable documents at delivery, and duplicate payments. Read the full Refund Policy.

Do you guarantee acceptance?

No service can guarantee a decision by an airline, embassy, immigration authority, or other third party. You are responsible for confirming the requirements that apply to your journey.

Still have a question?

Our support team can help with your onward reservation.

Contact support